Contact/Policy/shipping

Purchase Policy

At Casanova Nails, every product is created with care and attention to detail. Many of our products are handmade or made to order, which means slight variations may occur and make each item uniquely yours.

By placing an order, you agree to the policies below.

Refunds & Returns

Due to the handmade, made-to-order, and personal care nature of our products, all sales are final.

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect size selection on apparel
  • Opened or used cuticle oils or personal care products
  • Shipping costs

Please review your order carefully before completing your purchase.

Exchanges

Because many of our products are handcrafted, slight variations in color, glitter placement, resin patterns, and other design details are normal and are not considered defects. For this reason, we do not offer exchanges.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 2 days of delivery at casanovanails@hotmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging (if applicable)

We will review your claim and, if approved, provide a replacement or another appropriate resolution.

Claims submitted after 2 days of delivery may not be eligible for replacement.

Shipping & Processing Times

Handmade Palettes

Custom paint palettes are handmade to order. Please allow 10–25 business days for production before shipping.

Ready-to-Ship Items

Products marked Ready to Ship typically ship within 2–3 business days.

Made-to-Order Apparel

Our graphic apparel is made to order. Please allow 5–7 business days for production before your order ships.

Production time does not include shipping time.

Orders Containing Multiple Product Types

If your order includes both made-to-order apparel and ready-to-ship items (such as cuticle oils, palettes, or accessories), your order will ship together once your made-to-order apparel has been completed.

If you would like your ready-to-ship items shipped separately, please contact us before placing your order. Additional shipping charges may apply.

During holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Once your order ships, you’ll receive a tracking number via the email address provided at checkout.

Lost, Delayed, or Stolen Packages

Once your package has been accepted by the shipping carrier, Casanova Nails is not responsible for shipping delays, lost packages, stolen packages, weather delays, or delivery issues caused by the carrier.

If your package appears to be lost, we recommend contacting the shipping carrier directly with your tracking information.

Undeliverable or Refused Orders

Please verify that your shipping address is complete and accurate before placing your order.

If a package is returned because of an incorrect address or is refused upon delivery, the customer is responsible for:

  • Original shipping charges
  • Reshipping costs
  • Any additional carrier fees that may apply

Refunds will not be issued for returned or refused packages.

Cuticle Oil Information

Our cuticle oils are intended for external use only.

Discontinue use if irritation occurs. If you have sensitive skin or known allergies, perform a patch test before first use.

For hygiene and safety reasons, opened or used cuticle oils cannot be returned or exchanged.

Need Help?

If you have any questions regarding your order, please contact us at:

casanovanails@hotmail.com

We’re always happy to help!

Thank you for supporting Casanova Nails. We truly appreciate every order and look forward to creating something special just for you. 💖