Contact/Policy/shipping

Purchase Policy

Each Casanova Nails palette is meticulously handcrafted and custom-designed, making every piece a unique work of art. Due to the bespoke nature of our products, all sales are final.

Once your order is shipped, a tracking number will be provided for your convenience. Please be advised that we are not liable for any packages lost or misdirected by USPS.

To preserve the integrity and hygiene of our products, we are unable to accept returns or issue refunds for items that have been opened or used.

Refunds
All sales are final. We do not offer refunds, returns, or exchanges on any orders or shipping fees.

Exchanges
All items are handmade, so slight variations in color and design may occur. Please note that all sales are final and we do not accept exchanges.

Damages or Incorrect items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can assess the issue and make it right.

Shipping
Please allow 5–10 business days for pre order Custom paint palettes, as each item is handmade with care. For products marked as “Ready To Ship,” processing time is 2–3 business days. You’ll receive tracking information via the email provided at the time of purchase. Shipping costs are non-refundable. We are not responsible for delays caused by carriers, weather conditions, or holidays.

Undelivered or Refused Orders
To ensure smooth delivery, please double-check that your shipping address is complete and accurate before placing your order.

If a package is returned due to an incorrect address or is refused at delivery, the customer will be responsible for the original shipping cost, any reshipment fees, and any additional charges that may apply (such as taxes or handling fees).

Unfortunately, we’re unable to offer refunds in these situations. If you’re unsure about potential fees, we recommend checking with your local postal service before ordering.

For personalized assistance or inquiries regarding your order or custom creations, we invite you to contact us at casanovanails@hotmail.com

Thank you for choosing Casanova Nails — where luxury meets artistry.